APPOINTMENTS,
REGISTRATION, and OFFICE POLICIES
Appointments
Allen ENT & Allergy is conveniently located
in the Medical Office Building within Presbyterian
Hospital of Allen. We are located in Suite 210
on the second floor. Our office hours are:
Monday, Tuesday, Thursday 8 a.m. - 5 p.m.
Wednesdays 8 a.m.-6 p.m.
Fridays 8 a.m. -12 p.m.
 Our
schedules fill up quickly, so please call early
for the best choices of appointment times. If
you are unable to keep an appointment, kindly
notify us at least 24 hours in advance so that
we may offer the appointment to another patient
in need of care. If you have copies of imaging
studies, lab reports, and other pertinent prior
health history, please bring this information
when you arrive for your appointment.
We dislike long waiting periods for our patients,
and make a sincere effort to adhere to the appointment
schedule as closely as possible. However, patients
do not become ill at pre-determined times, and
surgery may take longer than anticipated in some
cases. If we are unable to keep your appointment
time, we shall offer you the option to wait, return
for a later appointment, or reschedule for another
day. Your patience and understanding in these
rare situations is greatly appreciated.
Canceling or Rescheduling Appointments
Please provide at least 24 hours notice if you
must cancel or reschedule your appointment.
Your First Visit – Patient Registration
Please plan to arrive about 15 minutes early for
your first visit so that we can complete your
records. Bring your medical insurance card, driver’s
license or identification card, and any important
medical records, imaging studies, or laboratory
test results. Please inform us about any health
problems, allergies, and medications that you
are taking. Please bring all insurance information
including insurance cards and, if necessary, your
HMO referral. We also reregister returning patients
every 6 months, or more frequently if you have
new problems, or if any information should change.
Your copay and any outstanding balance will be
collected prior to seeing the physician.
After Your Visit With The Doctor
After your examination, your doctor may give you
prescriptions, instructions, or other recommendations.
We encourage you to ask any questions at that
time. A follow-up appointment may be scheduled
at the end of your appointment or you may choose
to call to make an appointment.
Hospital Admissions and Surgery Scheduling
If your doctor recommends surgery or hospitalization,
our surgery scheduler will make the arrangements
for you and answer any questions you may have.
Release of Information
We treat all medical information pertaining to
each patient seen in our office to be personal
and confidential. It is our strict policy not
to release your records, in part or in full, at
any time unless we have written permission from
you. This policy is enforced regardless of the
circumstances. Therefore, we require a signed
“Release of Information” form by every
patient before we will copy any information contained
within your medical chart to any third party,
including but not limited to, other physicians
and insurance companies.
Your Satisfaction
The patient-physician relationship is unique.
It implies mutual trust, openness, and responsibility.
Your well-being is extremely important to us.
We will always strive to maintain your confidence
in us.
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